Optimized for whom? Your employees, your customers or neither?

check-out-edit

I was checking out at my local grocery / general merchandise store and witnessed the shopper in front of me struggling through the checkout process. She was required to maneuver her cart a 90 degree angle so that it was assessable to the checker. “Like parking a car in the garage”, the checker suggested. Then [...]

Focus – Making it Work for You

Have any of you ever done the magnifying glass experiment? The one where a magnifying glass is used to capture the sun’s rays, focusing the intensity of that energy and incinerating a dry pile of wood scraps. The focus provided by the magnifying glass harnesses the sun’s typical pleasant warmth into a burning force. So [...]

5 Tips for Surviving an Economic Slowdown

Engaging in business Process improvements can be a great opportunity to lower your costs… There’s nothing like rising gas prices, an erratic stock market, sagging sales, and gloomy economic projections to get everyone worried about a potential economic slowdown or imminent recession. What’s a business to do? Here are 5 tips to prepare your business [...]

How Loyal Are Your Customers?

have to confess – I love a bargain. I’m one of those shoppers who head straight to the sale rack to see what deals I can find there. I hate to pay full price for anything and can tell in great detail the deal I got on nearly every item I own. But there are [...]

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