Optimized for whom? Your employees, your customers or neither?

check-out-edit

I was checking out at my local grocery / general merchandise store and witnessed the shopper in front of me struggling through the checkout process. She was required to maneuver her cart a 90 degree angle so that it was assessable to the checker. “Like parking a car in the garage”, the checker suggested. Then [...]

Balancing Capacity and Sales for Profitability

What’s the link between sales, profitability targets and capacity planning?  How do you grow your sales, optimize capacity and maintain the level of quality and service that your customers require?   Let’s start by looking at profit, which is simply your sales revenue minus your costs.  If you increase your sales, but your operating costs go [...]

What opportunities can you seize to strengthen your company?

Last week I had the opportunity to attend a conference for manufacturing and distribution leaders.  The last 12-18 months have delivered significant challenges to these companies: sagging sales, issues with suppliers and distributors, customers with reduced ability to pay and cash flow challenges just to name a few.  They were candid in their discussions of lessons [...]

How Loyal Are Your Customers?

have to confess – I love a bargain. I’m one of those shoppers who head straight to the sale rack to see what deals I can find there. I hate to pay full price for anything and can tell in great detail the deal I got on nearly every item I own. But there are [...]

Tips for Happy and Productive Employees

A lot of recent news has put a spotlight on our physical environment. Have you considered whether or not your workplace is healthy? Do your people have an environment that promotes growth or hinders productivity? The problems may be real, but the solution may be closer than you think. Your company can enjoy a more [...]

You CAN Achieve Those New Year’s Resolutions!

We’re at that time of year when most of us are taking stock of where we’re at in life and looking to make some changes… in our health, fitness, family, career, business… We dream of being organized… of getting through those to-do lists… of managing a smoothly run business instead of fighting fires. But how [...]

Is Safety REALLY First in Your Company?

Everyone knows that safety is important, but it always seems to be put on the back burner until an accident happens. Even when an accident happens and safety is at the top of the list, it can be hard to turn the tide and significantly reduce the number of accidents in your workplace. We work [...]

Need a Recipe for Sustained Improvement?

Dear Steller Solutions, I’ve heard you are an expert at Lean Manufacturing, a process improvement system with a lot of great press and results across the globe. I hired a consultant to implement Lean Manufacturing on one of my assembly lines last year. Frankly, I thought it was a lot of good ideas, but my [...]

Is It Time to Create Your Own Economic Recovery Plan?

…beat the competition by being flexible and adaptable. Okay – So it’s been a wild ride over the past few months in the economy, and predictions for the future may have you sleeping fitfully these days. Many of us are assessing the damage to our retirement portfolios and our ability to access credit and wondering [...]

The Secret to Lasting Improvements and Results? New Habits!

So you’ve made those first quarter plans for your business. This year, 2008, will be the year that you’ll do things different. You’re going to stay focused on your new plans and achieve great results. How is that working out so far? Are you sticking to your plan? Are the activities within your business changing [...]

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