South Snohomish County Chamber of Commerce
December Member Monday Informational Seminar

About the presentation: Are you a business owner that is determined to make your business work, even in the face of tough economic times? Then you'll want to come to this seminar and learn how the principles of lean can be utilized to trim the fat from your business and ensure your ability to delight your customers and remain profitable. Come and learn the concepts of business process improvement (BPI/lean), typical results from BPI/lean, and when it makes sense for a business to utilize BPI/lean. 

About the speaker: Julia Robinson is Vice President of Steller Solutions, a provider of business consulting and coaching services. Julia helps businesses identify the quickest and most cost effective methods for improving customer value and getting bottom line results. She partners with businesses to improve the efficiency of their operations and the productivity of their people. Julia loves to help clients accomplish MORE with LESS... Generate More profits, develop More satisfied loyal customers, provide More quality with Less resources. In serving her clients, Julia draws upon lessons from her work in project management and engineering and her experience as a consultant and coach.  She is certified by Achievement Seminars International (ASI) as a Facilitator and the Total Quality Institute (TQI) as a Quality Process Advisor. 

Seminars/ Speaking

We provide one-hour to full day seminars as well as key notes speeches on a number of topics.  Please contact us for a complimentary consultation.  We’d be happy to meet the needs of your organization.

Seminar/ Key Note Topics Include:

Strategy

• Inspire Your Company with Your Vision
• Winning Strategies in Times of Change
• Strategies for Maintaining a Competitive Edge
• Is Your Business Suffering from Unintended Consequences?
• How to Measure your Future Strength

Leadership

• Goal Setting for Results
• Leadership that Works
• Leading in Times of Change
• Teamwork – How to Build It and What Kills It
• The Secret to Lasting Improvements and Results – New Habits
• Managing the Underperformer

Customers

• Developing Loyal Customers
• Are You Connecting with Your Customer?
• How to Make it Right with Your Customers
• Internal Customers in the Workplace

Employees

• Tips for Dealing with Difficult People
• How’s your Emotional Intelligence?
• Conflict Resolution in the Workforce
• Dos and Don’ts for Effective Performance Reviews

Continuous Improvement

• How to Avoid a Lean Implementation Failure
• Effective Leadership in a Lean Manufacturing Environment
• Quality – How to Define, Measure and Manage
• Safety- How to Put Safety First in Your Company
• Speed – Bringing Your Process Up to the Speed of Business
• Tips to Improve Your Customer Service
• Biggest Obstacles to Lean Implementation
• Innovation is a Process